The Retention Department

1. What is a RateWatch® Report?

A personalized, (loan officer or mortgage company) branded 1 page report designed to deliver a valuable and relevant periodic mortgage review to homeowners. RateWatch® reports are customized for each of your past clients and show a comparison, in black and white, between the homeowner's current mortgage loan vs. what other loan programs and rates are available in today's marketplace (according to the originator sending the RateWatch® report). These valuable reports are part of the "Mortgages Under Management" philosophy.

2. Who should I send RateWatch® reports to?

3. Who is The Retention Department?

4. What exactly does The Retention Department do and how is it done?

5. What is the cost?

6. How much time and effort do I need to put in?

7. What results should I expect by sending a monthly RateWatch® Campaign?

8. How do you track my ROI?

9. Do I have to sign a long term agreement?

10. Can my RateWatch® reports be emailed to my database?

11. What forms of payment do you accept?

12. What information about my past clients to I need to provide?

13. Do I have to pay for postage?

14. How do I get my past client data to you?

15. Can I have my past clients call me directly?

16. How do I update rates and/or loan programs on my RateWatch® reports?

17. How do I cancel service with The Retention Department?

18. I want to sign up. How do I start service with The Retention Department?

19. When will my RateWatch® reports be mailed out to my past clients?

20. Is The Retention Department affiliated with Mortgage Coach®?