The Retention Department

1. What is a RateWatch® Report?

2. Who should I send RateWatch® reports to?

3. Who is The Retention Department?

4. What exactly does The Retention Department do and how is it done?

5. What is the cost?

6. How much time and effort do I need to put in?

7. What results should I expect by sending a monthly RateWatch® Campaign?

8. How do you track my ROI?

9. Do I have to sign a long term agreement?

10. Can my RateWatch® reports be emailed to my database?

11. What forms of payment do you accept?

12. What information about my past clients to I need to provide?

First and Last name, complete mailing address, loan balance, term, rate, start date of first mortgage payment, monthly payment (not including taxes, insurance, PMI or HOA fees) and program type (fixed or adjustable.) This information should be easily accessible from your loan origination system.

13. Do I have to pay for postage?

14. How do I get my past client data to you?

15. Can I have my past clients call me directly?

16. How do I update rates and/or loan programs on my RateWatch® reports?

17. How do I cancel service with The Retention Department?

18. I want to sign up. How do I start service with The Retention Department?

19. When will my RateWatch® reports be mailed out to my past clients?

20. Is The Retention Department affiliated with Mortgage Coach®?