The Retention Department

1. What is a RateWatch® Report?

2. Who should I send RateWatch® reports to?

3. Who is The Retention Department?

4. What exactly does The Retention Department do and how is it done?

5. What is the cost?

6. How much time and effort do I need to put in?

7. What results should I expect by sending a monthly RateWatch® Campaign?

8. How do you track my ROI?

9. Do I have to sign a long term agreement?

10. Can my RateWatch® reports be emailed to my database?

11. What forms of payment do you accept?

12. What information about my past clients to I need to provide?

13. Do I have to pay for postage?

14. How do I get my past client data to you?

15. Can I have my past clients call me directly?

Yes, but we don't suggest it. Not allowing us to return your calls eliminates the ability to track and measure the results of your RateWatch® Campaign. Tracking and measuring ROI is huge when it comes to marketing. We know you are too busy and we will have your past clients on the phone within minutes of them leaving you a voicemail. Your past clients will be impressed with the speed of a return call from us as well as the fact that we present ourselves as your personal assistant. Let's face it, busy professionals have personal assistants for a very good reason and people tend to like to work with those who are busy in their profession

16. How do I update rates and/or loan programs on my RateWatch® reports?

17. How do I cancel service with The Retention Department?

18. I want to sign up. How do I start service with The Retention Department?

19. When will my RateWatch® reports be mailed out to my past clients?

20. Is The Retention Department affiliated with Mortgage Coach®?